Privacy Policy

1. Who We Are

DoggyFontein is a mobile pet grooming service based in Cape Town, South Africa. We are the responsible party for your personal information under the Protection of Personal Information Act, 2013 (POPIA).

2. What We Collect

When you book with us, we collect:

• Your full name, phone number, and email address
• The address where you would like the groom to take place
• Your pet's name, breed, size, coat type, and any special instructions you provide
• Booking history, payment status, and any notes our groomers add about your appointments
• Limited technical information from your browser (e.g., for booking flow analytics)

3. How We Use It

• To schedule, route, and deliver your grooming appointments
• To process payments via our payment partner (PayFast)
• To send booking confirmations, ETA updates, and appointment reminders via WhatsApp and email
• To improve our service and tailor recommendations to your pet's needs
• To comply with our legal and accounting obligations

4. Who We Share It With

We never sell your personal information. We share limited, necessary data with:

• Our groomers, so they can find you and prepare for your pet
• PayFast, our payment processor, to handle transactions securely
• Twilio, our messaging partner, to deliver booking confirmations and updates
• Our accounting partners, where required for invoicing and tax compliance
• Law enforcement or regulators, only where legally compelled

5. How Long We Keep It

We keep booking records for up to 7 years to comply with South African tax and accounting requirements. You can ask us to delete your account data at any time, subject to those legal retention periods.

6. Your Rights

Under POPIA you have the right to:

• Access the personal information we hold about you
• Ask us to correct or update that information
• Object to direct marketing at any time
• Request deletion of your data, subject to legal retention rules
• Lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, email us at hello@doggyfontein.co.za.

7. Cookies

Our website uses essential cookies to operate the booking flow. We do not use third-party advertising cookies on doggyfontein.app. If we add optional analytics in the future, we will update this policy first.

8. Security

Your personal data is stored on encrypted, access-controlled infrastructure (Supabase + Vercel). Payments are handled directly by PayFast on their PCI-DSS compliant infrastructure. We never store your card details on our servers.

9. Contact

Phone / WhatsApp: 081 275 8860
Email: hello@doggyfontein.co.za
Website: doggyfontein.app